- Ola Electric, a pioneer in the electric mobility space, has today announced the launch of its new service initiative, Hyper Service
- With Hyper Service, Ola aims to address this by doubling its company-owned service network to 1,000 centers by December 2024.
Ola Electric CEO Bhavish Aggarwal today announced on X the launch of #HyperService, aiming to enhance the ownership experience for Ola Electric customers. Over the past three years, the company has cultivated a community of over 700,000 members and established a strong market presence. With the introduction of this new service initiative, Ola Electric is set to expand its service network significantly.
Currently, the company operates approximately 800 stores but has only around 500 service centers. The goal is to double the number of company-owned service centers to 1,000 by December this year.
Strengthening the EV Ecosystem
As part of its commitment to improving electric vehicle (EV) service across India, Ola Electric plans to focus on training a vast network of mechanics. The company aims to prepare 100,000 third-party mechanics under its Network Partner Program, ensuring they are ready to service electric vehicles by December 2025.
This extensive training program will help create a more robust support system for EVs, making it easier for customers to find qualified mechanics wherever they are.
Quick Service Guarantee
One of the standout features of the HyperService initiative is the Quick Service Guarantee. Customers can expect a one-day resolution for any service-related issues. If there is a delay in addressing these concerns, Ola Electric will provide a backup S1 scooter to ensure that customers are not inconvenienced.
Additionally, Ola Care+ customers will benefit from free Ola Cabs coupons until their service is fully resolved. This promise of quick turnaround times demonstrates the company’s dedication to customer satisfaction.
Comprehensive Support Network
With #HyperService, Ola Electric is building an expansive service network that is accessible anytime and anywhere. This initiative aims to create a seamless experience for customers, further solidifying Ola’s commitment to quality service.
By expanding its service centers and enhancing the training of mechanics, the company is positioning itself as a leader in the EV market. This proactive approach not only boosts customer confidence but also enhances the overall EV ownership experience.
Launching #HyperService today for @OlaElectric customers!
In the last 3 years, we’ve built a 7L+ community and the leading market position. We have close to 800 stores but only about 500 service centres. Changing that today onwards💪🏼
With #HyperService we’re expanding our… pic.twitter.com/REZIVO4XW8
— Bhavish Aggarwal (@bhash) September 27, 2024
To enhance the overall ownership experience, Ola Electric is also introducing AI-powered proactive maintenance and remote diagnostics.
These cutting-edge technologies will enable the detection of potential issues before they arise, allowing for proactive solutions at the customer’s doorstep. These features will be introduced with the upcoming MoveOS 5 update in October.
