Ola Electric’s after-sales service concerns continue to rise as yet another user, Mannu Bhardwaj, shared his frustrating experience with his Ola S1 Pro scooter.
Despite having the Ola Care plan, Mannu’s scooter has remained unattended for over 30 days now due to what he described as a minor issue.
As days turned into weeks, Mannu’s Ola scooter gathered dust in his garage with no service contact or false promises from the service centers. He expressed his frustration online, sharing that his scooter had been rendered unusable due to the company’s lack of response.
We just recently saw an incident where a frustrated Ola customer sang ‘Tadap Tadap Ke’ outside the Ola Electric Showroom over service issues.
Growing Number of Ola Electric’s Service Complaints
Unfortunately, Mannu Bhardwaj’s experience is not only a single experience. Ola Electric has been facing increasing criticism over its after-sales service. Numerous users have taken to Twitter to voice their dissatisfaction, and the examples keep piling up.
Here are some of the Tweets of Ola Scooter Owners on Service Delays
1] One user named, Ashish Bobade, shared his experience of multiple visits to the Malad service center, only to find that his scooter remained unrepaired. Ashish highlighted several issues with his vehicle front tire wobble is in bad condition, the rear suspension is too loose, the brake pads needed replacement, right side footboard is broken due to inferior quality plastic. As you can see in the below tweet made by the user.
“@OlaElectric
Disappntd with the service for my S1 Pro. My scooter is still unrepaired after multiple visits to the Malad service center. Technicians were on strike, no communication. Hw many more trips do I need to make? Safety shld be a priority, nt just marketing new products pic.twitter.com/Ue4odip4kX— Ashish Bobade (@ashishbobade93) August 8, 2024
2] Another user, Swapnil Barker, reported a similar experience, where his vehicle broke down, but he received no timely response from the service center. The lack of communication left him frustrated and without a solution. As you can see in the below tweet made by the user.
Bro same problem pic.twitter.com/m9e8R3CnRh
— Swapnil Parkar (@SwapnilParkar17) August 8, 2024
3] Further amplifying the service issues, Abdul Rasheed Asri posted a tweet detailing his dissatisfaction with his Ola Electric scooter. Since purchasing the vehicle on April 12, 2024, he has been facing numerous problems. As you can see in the below tweet made by the user.
Dear Ola Electric Team,
I am writing to you regarding my Ola Electric Scooty, which I purchased and received on April 12, 2024. Since the first day, I have been experiencing multiple issues with the vehicle,
Vehicle No: MH 12 WQ 6646— Abdul Rasheed Asri (@RasheedAsri) August 8, 2024
4] The frustration of dealing with unresolved service issues even extends to minor problems. A user named फूफा फूल सिंह tweeted about waiting 13 days for his issue to be resolved. However, despite the scheduled service date, no one visited to address his concerns. He summed up his experience in a tweet:
@OlaElectric @bhash 13 days passed issue not resolved yet , no one visited on scheduled date.
Ab to minor issue bhi nhi resolve krwa pa rha Ola.
Service is now pathetic now.#Trump#Trump2024
Ticket #500Ny00000G9nWgIAJ | # 04401751 pic.twitter.com/KxFyH61zrf
— फूफा फूल सिंह (@SinghFoo) August 13, 2024
5] To make matters worse, users who have invested in Ola Care Plus plans are facing difficulties in getting the service they paid for. Darshan Patil is one such customer who shared his frustrating experience after paying Rs 3500 for the Ola Care Plus plan. Despite registering for service and being promised priority resolution, his ticket was closed without any action being taken. He posted on Twitter:
14 days since registration, scheduled home service on Aug 7th, but no contact. Tweeted on X, assured priority resolution, yet ticket closed. Please reopen, reassign service, and resolve issue urgently.@bhash you are saying that ola is 5th largest in Ev Market & look at service! https://t.co/XL194xIMPb pic.twitter.com/kjpPhR7CTU
— DARSHAN PATIL (@Darsh__Patil) August 15, 2024
Darshan also highlighted the dismal situation at the Ola Thane Service Centre, where numerous scooters could be seen lying around, unattended and unresolved, further illustrating the severity of the after-sales service crisis.
Final Thoughts
Ola Electric‘s issues with after-sales service are becoming increasingly prominent, and the company’s struggles are starting to impact its reputation.
According to reports, Ola Electric’s sales and market share have begun to decline.
Launching new products isn’t enough to sustain success; quality after-sales service is crucial. Ola Electric must address these concerns urgently, ensuring customer issues are resolved in a timely and efficient manner to maintain trust and secure long-term growth.
