A hilarious video went viral on Facebook & Instagram featuring a man named Sagar Singh from Chhattisgarh, who creatively highlighted his frustrations with Ola Electric’s after-sales service.
A video of the Frustrated customer, Sagar Singh, was posted on Facebook by himself. According to the Customer, the scooter had issues every other day, and Ola didn’t provide after-sales service despite several attempts. As he didn’t receive any response from the company, Singh protested outside the showroom by singing the song. 
Watch Video Here;
He expressed his grievances in a unique way, singing a Bollywood song with modified lyrics that humorously narrated his experience with Ola Electric’s poor service.
Recurring Customer Issues
Sagar Singh revealed that he purchased an Ola scooter last year, but soon faced numerous issues with the vehicle. Despite visiting service centers repeatedly, his problems remained unresolved. Among his complaints were brake malfunctions, the screen shutting off unexpectedly, and the vehicle stopping during travel.
Unfortunately, Singh’s experience isn’t isolated, as many other Ola Electric users have encountered similar problems and received little to no support from the company.
The After-Sales Service Challenge
While Ola Electric has seen incredible growth in sales, complaints about the brand’s after-sales service have been steadily growing. Issues with service and customer care are frequently discussed on social media and other online platforms.
Many users feel their complaints are not addressed promptly, leading to growing dissatisfaction. But here is a twist—there’s a particular Instagram Video that has caught everyone’s attention.
Ola’s Entry into the Electric Bike Segment
The company continued to expand its horizons, entering the electric bike market with the introduction of the Ola Roadster. Alongside product development, Ola is also working on indigenous battery cell production and updating its software, ensuring it stays at the forefront of innovation.
However, despite these successes, every growth story has its challenges, and for Ola Electric, After-Sales Service has emerged as a significant concern.
Final Thoughts
In conclusion, although Ola Electric has been a dominant player in the E2W market, there is an urgent need for the company to enhance its after-sales services.
Success isn’t just about sales numbers; it also depends on providing a positive customer experience.
To ensure long-term success, Ola Electric must prioritize improving its after-sales services, addressing customer concerns, and, crucially, regaining customer trust.
