Nexon EV Fire at Service Center Leaves Owner Paying EMI on Burnt Car, Insurance Claim Reportedly Denied
This story, highlighted on the Baiju N Nair YouTube channel, known for exposing cases where vehicle owners face unresolved grievances, centers on Pramod from Thiruvananthapuram, an early adopter who purchased his Tata Nexon EV in 2020 from Trivandrum Motors. His ordeal began in 2024 during heavy rain in Kochi, Kerala.
Driving at night, Pramod’s Nexon EV fell into a large, water-filled drainage ditch hidden by rainwater, reportedly dug for construction work without warnings. “The pothole was so deep that water soon seeped into the cabin,” Pramod stated.
Following this incident, the non-starting EV was taken to an authorized Tata service center (Luxon Tata, according to some reports) for repairs.
However, shortly after being admitted, the vehicle caught fire and was destroyed while parked in the service center’s yard. The cause was reportedly attributed to battery damage, potentially linked to the water ingress.
Despite the car being reduced to ashes over eight months ago, the owner reportedly continues to pay the monthly EMIs (loan instalments) for the vehicle, has not received a replacement car, and faces difficulties with the insurance claim.
The incident began when the Nexon EV fell into a water-filled ditch during heavy rain and was subsequently taken to a Tata service center (Luxon Tata, according to some reports) for repairs due to water ingress.
Shortly after being admitted, the vehicle caught fire in the service center’s yard. The cause was reportedly attributed to battery damage, possibly related to the water incident.
Initially, the owner claims he received verbal assurances from the service center for a replacement vehicle at a minimal cost. However, these promises allegedly did not materialize.
Furthermore, the insurance provider (reportedly United India Insurance) has apparently declined to pay the full Insured Declared Value (IDV) for the total loss, potentially offering compensation only for the battery pack, leaving the owner in a lurch.
Caught between the service center and the insurance company, the owner has been paying EMIs (around Rs 28,000 monthly) for the destroyed vehicle for over eight months with no resolution in sight.
The owner has shared his ordeal on social media platforms seeking assistance and highlighting the lack of support received.
This case raises liability concerns when a vehicle is damaged under a service center’s custody and the complexities surrounding EV insurance claims post-incident.
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Source: NDTV Auto
