An MG ZS EV Owner Alleges 104-Day Wait, Warranty Denial, and Safety Risk

Bengaluru, India – Vijay Dhingra, an owner of an MG ZS EV, has taken to LinkedIn to share a distressing account of his experience with the vehicle and MG Motor’s customer service, alleging a 104+ day wait for repairs, denial of warranty, and concerns about the car’s safety.

Dhingra purchased his MG ZS EV in September of last year. His problems began in October when the car displayed a “Vehicle Control System Fault” and became immobile in his office parking lot. The vehicle was subsequently towed to an authorized MG service centre in Bengaluru.

“For over 104 days, my car has been stuck at the service centre,” Dhingra stated in his LinkedIn post.

He detailed a series of frustrating interactions with MG, claiming that the company initially struggled to diagnose the issue for 30 days.

He further alleges that MG then attributed the problem to water damage in the battery and demanded a replacement costing ₹13 lakhs, a significant expense.

Dhingra claims to have sent over 50 emails and made numerous calls to MG, but says he never received a diagnostic report. He also alleges that MG voided his warranty, leaving him without recourse.

After further escalation, Dhingra says MG claimed the car was “working,” but characterized the fix as temporary.

He says he has been forced to rely on cabs for transportation since the car broke down.

Adding to his concerns, Dhingra claims that after three months, MG insists the car is functional, yet they refuse to honour his 8-year warranty and, alarmingly, will not take responsibility for the car’s safety and performance.

He even alleges that a service representative told him and a friend that the car could “blast” if driven while offering no concrete solutions.

“So, after spending years of savings on the car, nearly four months trying to get it fixed, I’m getting a car which might explode tomorrow, and the maker takes zero responsibility for its condition,” Dhingra wrote.

Dhingra’s post highlights several key issues he perceives with MG’s handling of the situation: the lack of diagnostic reports, the decision to void the warranty, and the refusal to take responsibility for the car’s safety.

“This is my first car, you know the emotion, the effort, the blood, sweat, and tears it takes to finally afford one of your own,” Dhingra shared. “Like any forward-thinking person, I took a bet on EV. Now I’m stranded without my primary vehicle, tired of the gaslighting, and genuinely worried for my safety.”

Dhingra also claims that he is not alone in his experience, stating that other MG owners have shared similar stories of warranty denials in online communities.

He says he has documentation of his communications with MG. “I have 50+ emails and conversations with MG on the record for anyone to see, but MG is counting on me to give up. But I refuse because I’m only seeking a fair resolution,” he asserted.

Dhingra’s post has garnered significant attention on LinkedIn, raising questions about MG’s customer service and warranty policies. Many commenters have expressed support for Dhingra and urged MG to address the situation. Link to his post.

This incident raises concerns about the ownership experience for EV buyers and underscores the importance of robust customer service and warranty support in the burgeoning electric vehicle market.