Ola Electric, a major player in the electric two-wheeler market, has been facing severe criticism due to its poor after-sales services and long delays in its services.
Earlier, the company was criticized for the poor quality of the front fork suspension and software glitches.
Recently, a customer met with a serious accident due to a fault in the front fork arm. The terrible user experience has brought forth serious safety concerns about Ola electric scooters.
Ola customer Mathu Raja Selvam, a student of KCG College of Technology, wrote about the incident on LinkedIn:
I am sharing my horrific experience with the Ola S1 Pro electric scooter, which I believe is the WorstProductEver. Recently, I was involved in a serious accident due to a defective front fork arm, which led to significant leg injuries. The vehicle was so severely damaged that it is no longer roadworthy, and I am lucky to be alive. This has not just been a traumatic physical experience but a wake-up call to the lack of quality and safety in Ola’s vehicles.Â
What makes this incident even more chilling is that I was traveling alone at the time. If something worse had happened, no one would have been there to help me. I was completely reliant on a vehicle that I trusted to keep me safe—and it failed me in the most catastrophic way possible.
The Ola S1 Pro is a life-threatening product, and I cannot, in good conscience, recommend anyone put their life at risk by using this scooter. The faulty design and low-quality materials put my life in danger, and I am left dealing with the aftermath of this avoidable incident.
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In my opinion, Ola Electric should reconsider its business model and start making toys for babies, because this product is not roadworthy for adults. It is a waste of money and a serious hazard to anyone who uses it. ola_life_threatening_product
To anyone considering the Ola S1 Pro, my advice is simple: stay away. It’s not worth risking your life for a vehicle that can fail catastrophically without warning.” Link to the Post. 
Just 2 days ago, an Ola Electric customer vandalized his brand new scooter: Anger over hefty repair bill of Rs 90k.Â
The incident has sparked widespread concern among Ola customers and raised questions about the company’s commitment to after-sales services and the safety of its vehicles
